COMPLAINT ON PLDT
BY Biv (1 Complaint Posted)
POSTED ON June 29, 2016
Our phone wire has been ripped off outside of our home due to an unfortunate accident/ineptitude by a delivery truck. So we called PLDT repair service hotline to have it restored immediately. It's been more than a week since our first call, and daily follow-ups since then, and our phone and internet service are not yet restored. I complained vehemently, argued by phone and made several emails but to no avail. Their customer service agents give me the same, repetitive spiels every time I call, that the repair service has already been dispatched. When I call they always put me on hold for a long time and at one time even hanged up my call, to my utter annoyance and flared up temper. But despite my arguments and heated complaints they are still unfazed. It just made me unnecessarily stressed out and expend wasted energy, which I could have conserved for my graveyard shift job. So I gathered that their utter negligence and uncaring customer service is probably due to desensitizatio...    MORE INFO ON PLDT>
Telecommunications
LOCATION: Cebu City
COMPLAINT ON Smart Communications
BY Shey (1 Complaint Posted)
POSTED ON June 18, 2016
I am using 999 unlimited plan from smart .last 3 months no internet connection.many times i called and gave complaint about the issue.Still no solution.They are not giving any proper solution for the customer.Every month when you didn't pay the bill they will call you but for your problem they won't do anything.The worst network provider in the Philippines....    MORE INFO ON Smart postpaid>
Telecommunications
LOCATION: Metro Manila
COMPLAINT ON Smart Communications
BY angryjuan21 (1 Complaint Posted)
POSTED ON May 24, 2016
So I've been loading surfing credits for my Smart Bro and all of a sudden, it just stops. The signal is not a problem because I'm in an area that is listed as a hotspot. Whenever I check my inbox, I receive messages that the service I purchased was loaded into my account. It just stopped giving me internet connectivity without a heads up...and without giving a reasonable excuse as to why they are doing this. I hope that I get compensated for this. I loaded for 7 days just to enjoy it for 2 days? That's stealing from one of the biggest telecommunication company in this country....    MORE INFO ON SmartBro>
Telecommunications
LOCATION: Dagupan City
COMPLAINT ON PLDT
BY NNazareth (1 Complaint Posted)
POSTED ON May 24, 2016
Fair Use Policy is not conducive to customer use as it breaks the contract of unlimited use for the price requested. I have Ultera and was promised unlimited internet for P999 a month as per contract. I wasn't even informed that there would be a cap initially when I signed. I cannot enjoy the benefit of unlimited internet if my speed is capped. ...    MORE INFO ON PLDT Ultera>
Telecommunications
LOCATION: Cebu City
COMPLAINT ON Geraldine
BY Complainer (1976 Complaints Posted)
POSTED ON May 20, 2016
An innelligett point of view, well expressed! Thanks! http://xgpbysyzyg.com [url=http://ypdzrhukxy.com]ypdzrhukxy[/url] [link=http://zexwlewmu.com]zexwlewmu[/link]...    MORE INFO ON yhmw8icc6>
Telecommunications
LOCATION:
COMPLAINT ON Smart Telecoms
BY icecastle (1 Complaint Posted)
POSTED ON May 19, 2016
Just got off the phone with their associates and they can't do anything. I subscribed to their surfmax50 for me to update my apps and it promptly replied but i can't access the net so i tried to launch the link in the txt message and it prompted me to their site with large font sized notice that i am not subscribed and it is suggesting me to activate an unlimited data package which i just found the unli20 that will allow you to browse but will not allow to update apps. I then, can browse the web but no app can update. When i called customer service, the associate named chris told me i registered on both promos. He told me to unsubscribe to the unli20 by texting. When i did, it replied saying i am still subcribed and will not be able to turn it off till the package expires. I checked my account online and it is really subscribed to both the surfmax and unli20 but there is no option to unsubscribe. I called customer service again and got connected to an associate which i forgot the nam...    MORE INFO ON Smart>
Telecommunications
LOCATION: Metro Manila
COMPLAINT ON Smart Telecommunications
BY Complainer (1976 Complaints Posted)
POSTED ON April 10, 2016
Just loaded a Regular Smart load of P70 a moment ago with Reference # 071050020803 but after doing a balance check before applying for a promo I received a "Service Unavailable" text message so I immediately Sent BIG70 to 9999 for the 1gb data for seven days and next message I received was "Sorry, you do not have enough load to complete this transaction. RC: 1006"...    MORE INFO ON Smart Telecommunications>
Telecommunications
LOCATION:
COMPLAINT ON Pldt
BY gelosanti (1 Complaint Posted)
POSTED ON March 29, 2016
Internet ustable whole day. For the past months. Sudden lost of internet starts at 10:00 pm then will return a couple of minutes then when it comes back it is so slow please fix this ive been pissed off for 3 months ...    MORE INFO ON pldt >
Telecommunications
LOCATION: Metro Manila
COMPLAINT ON Smart Communications, Inc.
BY qtrkin (1 Complaint Posted)
POSTED ON March 16, 2016
Everytime I top up a load, Talk n Text steals 5pesos and more! they are sending me bullshits message and cut my load immediately! I never register any promo from them but everytime i top up they are stealing my load! Fuck this Company! KAWATAN!...    MORE INFO ON Talk n Text>
Telecommunications
LOCATION: Davao City
COMPLAINT ON Globe Telecom
BY Consumer1 (1 Complaint Posted)
POSTED ON March 16, 2016
i have a load of 100.00 then i sent a message to register GotsComboKFC95 and sent to 8888. Then after it replied " sorry hindi maproseso ang iyong request. Please try again later." which means hindi successful so i tried again at same message pa rin. After 30 minutes kinain na yung load ko na P95.00 but i wasn't registered!...    MORE INFO ON Globe>
Telecommunications
LOCATION: Metro Manila
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